Terms and Conditions
Privacy & Confidentiality
Sessions may address specific personal topics which will be treated with sensitivity and confidentiality. All work will be within professional ethics and guidelines, and all information relating to The Client will remain strictly confidential. Exceptions to confidentiality relate to circumstances such as intent to seriously harm someone or oneself.
The Client can, at any point in the session, declare his/her preference not to discuss a specific issue, by simply stating that they would rather not discuss this issue. These boundaries will be respected and no further attempt to forward the conversation will be made.
The Client agrees to disclose details of past or present psychological or psychiatric treatment, and agrees that if any mental health difficulties arise during the programme, they will notify Karen Goodchild immediately.
By participating in the sessions The Client acknowledges that sessions are in no way to be construed or substituted as psychological counselling, professional medical advice, or professional financial advice.
The sessions are complementary to and not an alternative to qualified medical and/or psychological treatments. The advice of a medical or psychological professional is recommended for any ongoing physical and/or mental health issues.
The sessions are complementary to and not an alternative to professional financial advice. The advice of a professional financial advisor is recommended for any ongoing financial issues.
Information relating to products and/or services that are believed to be of benefit to The Client may be provided during the sessions, but such information is not to be taken as an endorsement.
Any testimonials or examples shown through Karen Goodchild’s website, social media or other publications are only examples of what may be possible for The Client. There can be no assurance as to any particular outcome of the programme.
Limitations of Liability
In connection with any warranty, contract, or common law tort claims, Karen Goodchild, employees, affiliates, contractors, or licensees, shall not be liable for any indirect, consequential incidental, special, exemplary, or punitive damages arising from or out of this agreement, including the use of the programme.
Personal Data Protection
In compliance with the provisions of the current regulations regarding personal data protection, Regulation (EU) 2016/679 of April 27, 2016 (GDPR), it is confirmed that the personal data provided in this form will be processed for the purposes of being able to render the corresponding services and administrative management.
Data Protection Principles
Data protection laws, including GDPR, will be complied with. Any personal information that is held must be:
1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that are clear and not used in any way that is incompatible with those purposes.
3. Relevant to the informed purposes and limited to only those purposes.
4. Accurate and kept up to date.
5. Kept only if necessary for the informed purposes.
6. Kept securely.
Access to personal data will only be conducted by Karen Goodchild, being subject to the duty and obligation of professional secrecy. Your personal data will be processed in accordance with the current regulations and will not be further processed for other purposes other than those authorised herein.
The storage of such personal data will be limited to the duration of the purpose for which it was collected, unless you exercise any of the guaranteed rights that may apply.
Personal data will not be communicated to third parties, except in those cases required by legal obligation, nor will any international transfer of data be executed without your prior consent. Once the purpose for which the personal data was collected is completed, the data will be saved, duly blocked, in accordance to the provisions established by current sector regulations or will be deleted in observance of the relevant security measures to such effect. You have the right to withdraw your given consent at any time. Such withdrawal of consent will not affect the lawfulness of the previous processing of your personal data. By signing this document, you are well informed and you grant your consent for the aforementioned processing.
This Agreement shall be governed by and construed in accordance with the laws of United Kingdom.
Intellectual Property Rights
In respect of the documents specifically created for The Client, Karen Goodchild maintains all of the copyright and other intellectual property rights of all data, documents or material used, or subsisting in the material, whether finished or unfinished.
Nothing in this Agreement shall transfer ownership of or rights to any intellectual property of Karen Goodchild to The Client, nor grant any right or license other than those stated in this agreement. For the purposes of this Clause, “Material” shall mean the materials, in whatever form, used by Karen Goodchild to provide the Services and the products, systems, programs or processes, produced pursuant to this Agreement.
Karen Goodchild reserves the right to source and use any and all public testimonials or feedback on her services posted on social media.
Grant of Licence for Purchased Online Courses
In consideration of your payment, you will be hereby granted a licence to use the
purchased online courses (“the Products”). This licence is limited, revocable,
non-exclusive, non-sublicensable and non-transferable, and is subject to the rights
and obligations granted under these Terms.
This licence is personal to you and cannot be shared or exchanged with others or be used without express permission.
Cancellation and Refund Policy
The Client may request a full refund within fourteen (14) days of purchase of a Product, so long as materials or content have not been provided, downloaded, streamed or otherwise accessed.
In other cases, The Client may request a partial refund of 80% of any payment made towards a Product within 7 days of the Product start date, so long as less than 20% of the Product materials and content have been provided, downloaded, streamed or otherwise accessed.
Products that are delivered to The Client which provide immediate access to materials and content are non-refundable.
Any cancellation requests should be sent to [email protected]. Any eligible refunds of any payments made as part of the purchase will be made within 14 days of the received cancellation request.
Access to the Products may be restricted if there is a breach in terms, including
a) A failure to make any payment due to us; or
b) Failure to provide accurate information that is necessary for us to provide
the Products to you.
In these circumstances, you will be informed in writing and given seven (7) days’ notice that
your access to the Products will be restricted.
If The Client purchases a programme which includes 1:1 healing sessions and finds that he/she is unable to use the sessions within the time period for any reason, they may put their remaining sessions on hold for 2 months. Should they decide to cancel the process without completing their sessions and after the 2 month hold period is up, they will lose those sessions and will still be liable for any outstanding balance payments.
The right to change the fees/packages offered is reserved, but the agreed amount for the agreed time period of any services that were set at the beginning of our work together will be honoured. However, should The Client wish to continue to work with us after the completion of the initial package, there will be no guarantee that the rates will be the same.
Sessions can be cancelled online within the booking calendar up to 24 hours in advance.
Sessions that are cancelled with less than 24 hours notice will be forfeited without refund, unless otherwise agreed.
Any late arrivals will receive the remainder of their time slot without extension, unless otherwise agreed.